FAQs

Got a question? You’re in the right place. Browse our FAQs for quick, clear answers on memberships, parties, Swim School and more. Reach out to the team if we haven't answered it.

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FAQs

Can I see the member's class schedule for the month ahead?

Are all OurHouse staff checked and vetted?

What if my kids or I have any food allergies?

What types of classes do you run for children?

What are the benefits of House membership?

Can I take my buggy or pushchair into the club?

Can I hire the club for my exclusive use?

Do you have a Lost and Found for left or forgotten items?

Can you explain what your family clubs are for?

Do classes only run during term-time?

What kind of food do you serve?

How many adults can I add to my membership plan?

Who can I make a Named Caregiver on my membership?

Do you have high chairs for children?

Do you offer the same adult classes at every House?

Are non-members allowed to use the Jungle Gym and Soft Play?

Can I add our nanny to my membership?

Where can my baby sleep if I can’t bring my pram in?

What kinds of classes do you run for House members?

How often do you clean the Jungle Gym and Soft Play zone?

Can I host a children’s party at the club?

Can I become a club member if I don't have any children?

Can I pause my membership?

Do I need to join my kids during a class?

How long does my membership last? Is there a notice period to cancel?

How do I change, upgrade, pause or cancel my membership?

What’s your policy on using phones and laptops in the club?

Why is my first month’s membership fee not the full amount quoted?

Can my Named Caregiver use the club facilities?

How do you keep the club safe and secure?

Do I need to book the Jungle Gym and Soft Play in advance?

How many kids can I add to my membership plan?

Can I breastfeed my baby while at the club?

Is there a joining fee?

What do I get as a Early Access member at Orly's?

How much are your pay-as-you-go credits for House plans?

What ages do you cater for in your Clubs?

Do you do House tours?

Do you do House tours?

Do you have a sample timetable of classes?

Will there be a pool at Orly’s?

Will there be a new joining fee?

Will existing members of Jesse's & Jaego's be able to transfer their membership to Orly’s?

Will you be offering multi-club membership?

What age of children does the club cater up to?

Where is Orly’s?

How do I buy pre-opening membership to Orly’s?

When will Orly’s open?

What’s the difference between your membership plans?

Can I book a class or use the Crèche if I’ve used up my monthly credits?

Why isn’t there one flat House membership?

Can members bring guests to the club?

How do I get to Orly’s House?

How long do kids parties last?

What’s included in the kids party package?

What food is provided at kids parties?

Can parents stay during kids parties?

How many children are included in a kids party package?

What ages are kids parties suitable for?

How do I get to Jesse’s House?

How do I get to Jaego’s House?

How will you handle my app data?

Can I cancel, pause or upgrade my membership in the app?

I’m having trouble with my app. Who should I contact?

How are pay-as-you-go credit and no-show fees paid?

Can I add guests to Holiday Camps?

How do I add a guest?

Why can’t I join a waitlist?

How do waitlists for classes work?

When can I cancel a class without a charge?

Is it possible to book into a class as it starts?

What’s the difference between a primary and secondary account?

How do I log in to the OurHouse Clubs app?

Can I bring my own birthday cake?

What is your cancellation policy for parties?

Can we bring our own party food or drinks?

How do I book a party?

Can we decorate your party spaces?

Are your party spaces private?