Members

All the practical bits. If you can't find what you're looking for below or in the app, get in touch and a member of the team will be happy to help.

All bookings are now in the app

A reminder that, as of 25 February, all bookings have moved to the OurHouse Clubs App. The portal is no longer available. Don't forget to download the app to manage your membership. If you're having any issues downloading the app or accessing your account, please get in touch.

One app. All the action.

Pre-plan your club visit with just a few swipes. Use the OurHouse app to book member events, classes, childcare and more. Up to 7 days ahead if you’re really keen.

Questions? We’ve got answers.

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Stay social

We’re busy restocking our Milk Bars, rearranging the book nooks and hand-picking the Jellycats. Follow @OurHouseClubs on Instagram for an inside look.

Members

All bookings are now in the app

One app. All the action.

Questions? We’ve got answers.

What if my kids or I have any food allergies?

Can I take my buggy or pushchair into the club?

Can I hire the club for my exclusive use?

Do you have a Lost and Found for left or forgotten items?

Who can I make a Named Caregiver on my membership?

Are non-members allowed to use the Jungle Gym and Soft Play?

Can I add our nanny to my membership?

Where can my baby sleep if I can’t bring my pram in?

How often do you clean the Jungle Gym and Soft Play zone?

Can I host a children’s party at the club?

Can I pause my membership?

Do I need to join my kids during a class?

How long does my membership last? Is there a notice period to cancel?

How do I change, upgrade, pause or cancel my membership?

What’s your policy on using phones and laptops in the club?

Why is my first month’s membership fee not the full amount quoted?

Can my Named Caregiver use the club facilities?

How do you keep the club safe and secure?

Do I need to book the Jungle Gym and Soft Play in advance?

Can I breastfeed my baby while at the club?

How much are your pay-as-you-go credits for House plans?

Can I book a class or use the Crèche if I’ve used up my monthly credits?

How will you handle my app data?

Can I cancel, pause or upgrade my membership in the app?

I’m having trouble with my app. Who should I contact?

How are pay-as-you-go credit and no-show fees paid?

Can I add guests to Holiday Camps?

How do I add a guest?

Why can’t I join a waitlist?

How do waitlists for classes work?

When can I cancel a class without a charge?

Is it possible to book into a class as it starts?

What’s the difference between a primary and secondary account?

How do I log in to the OurHouse Clubs app?

Do you have space to park at Jesse's?

Can members bring guests to the club?

Do you have space to park at Jaego's?

Stay social

Join our club