PoliciesHealth Commitment Statement
OurHouse Group is committed to ensuring a safe and positive experience for everyone when using our gym, pool, and all equipment and facilities. We have carefully considered what we can reasonably expect from you to help us achieve this. In addition to any relevant clauses of our terms and conditions (which are accessible on our website), you make the commitments below to us prior to every use of our gym, equipment and facilities. While your health remains your own responsibility, the team at OurHouse Group are here to support you every step of the way.
Your commitment to us
Stay within your personal limits. If you have, or suspect you may have, a medical condition that could affect your ability to exercise safely, please speak to a relevant medical professional before using our equipment or facilities and be sure to follow their guidance.
Use equipment safely. Always use equipment correctly and responsibly. If you’re unsure how to operate a piece of equipment, please ask a member of our team, they will be happy to demonstrate its proper use.
Be aware of safety information. Familiarise yourself with all relevant rules, instructions and warning notices. Exercise always carries some level of risk, so please avoid any activities you’ve been advised are not suitable for you.
Let us know if you feel unwell. Your well-being matters to us. If you begin to feel unwell while using our facilities, alert a member of staff immediately, there will always be someone on hand trained in First Aid.
Follow safety guidance if you have a disability. We may offer specific instructions to help ensure your experience is as safe and comfortable as possible. We appreciate your cooperation in following reasonable recommendations.
Inform us of any health or medical changes. If your health status changes whether temporary or ongoing, please make us aware before continuing to use our facilities, so we can ensure your safety and provide any necessary support.