Key Info & FAQ

Got a burning question? Answers to our most common queries are below. If they don’t cover what you need to know, drop us a line.

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Find Jaego's

We’re located in Kensal Rise. See our exact location below.

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Address

The White Building, 557 Harrow Road
Kensal Rise
London
W10 4RH

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Opening hours

Our main club hours are Mon–Sun: 8am–7pm.

Contact details

Let's get you to the right team

Have any questions?

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Already a Jaego's member?

Don’t forget to download the OurHouse members app. You’ll need it to book your favourite adults and kids classes. Did someone say Baby Ballet?

Key Info & FAQ

Find Jaego's

Address

Opening hours

Contact details

Have any questions?

Already a Jaego's member?

Join our club

Join our club

Key Info & FAQ

Do you have space to park at Jaego's?

What can my kids access as part of my Jaego's membership?

What kind of events do you host for Jaego's House members?

Do I get a discount at Jaego's if my kids go to Kensal House Nursery?

How do I get to Jaego’s House?

Can members bring guests to the club?

Why isn’t there one flat House membership?

Can I book a class or use the Crèche if I’ve used up my monthly credits?

What’s the difference between your membership plans?

Do you do House tours?

How much are your pay-as-you-go credits for House plans?

Is there a joining fee?

Can I breastfeed my baby while at the club?

How many kids can I add to my membership plan?

Do I need to book the Jungle Gym and Soft Play in advance?

How do you keep the club safe and secure?

Can my Named Caregiver use the club facilities?

Why is my first month’s membership fee not the full amount quoted?

What’s your policy on using phones and laptops in the club?

How do I change, upgrade, pause or cancel my membership?

How long does my membership last? Is there a notice period to cancel?

Do I need to join my kids during a class?

Can I pause my membership?

Can I become a club member if I don't have any children?

Can I host a children’s party at the club?

How often do you clean the Jungle Gym and Soft Play zone?

What kinds of classes do you run for House members?

Where can my baby sleep if I can’t bring my pram in?

Can I add our nanny to my membership?

Are non-members allowed to use the Jungle Gym and Soft Play?

Do you offer the same adult classes at every House?

Do you have high chairs for children?

Who can I make a Named Caregiver on my membership?

How many adults can I add to my membership plan?

What kind of food do you serve?

Do classes only run during term-time?

Can you explain what your family clubs are for?

Do you have a Lost and Found for left or forgotten items?

Can I hire the club for my exclusive use?

Can I take my buggy or pushchair into the club?

What are the benefits of House membership?

What types of classes do you run for children?

What if my kids or I have any food allergies?

Are all OurHouse staff checked and vetted?

Find Jaego's

Address

Opening hours

View full club opening hours

Contact details

Front Desk

Membership

Have any questions?

Already a Jaego's member?

Join our club

Join our club